Privacy Policy 


Scope: This Privacy Policy pertains to Mooka Mining and Industrial Services (PTY) LTD, herein referred to as “we” or “us.” It applies to information collected from users of our website;, our online services, our Android and iOS mobile apps, recipients of our emails, or when you otherwise interact with us (our “Services”). This policy outlines the Personal Information we collect, how we process it, and is applicable when we act as a data controller with respect to your Personal Information. For further details about us, please refer to the “Our details” section of this policy below.

Throughout this policy, “processing” refers to any operation or set of operations performed on Personal Information (as defined herein) or sets of Personal Information, whether automated or not, such as collection, recording, organization, storage, adaptation, retrieval, consultation, use, disclosure by transmission, dissemination, alignment, combination, restriction, erasure, or destruction.

We reserve the right to amend this Privacy Policy at any time and will notify you of any significant changes.

Collecting and Using Data: In the context of this Privacy Policy, “Personal Information” refers to any information related to you as an identified or identifiable natural person (“Data Subject”). An identifiable natural person is one who can be identified, directly or indirectly, particularly by reference to an identifier such as a name, an online identifier, or one or more factors specific to your physical, physiological, genetic, mental, economic, cultural, or social identity. We provide various examples in this Privacy Policy of how collected Personal Information may be utilized and its significance.

For instance, when utilizing our Services, it is necessary to collect your name, email address, and transaction details to complete the transaction. We collect Personal Information to: • Provide products and services, including Apps and our Site, and enhance them over time; • Enable downloads and purchases of products and services; • Customize and manage our relationship with you, including introducing products or services of potential interest or providing customer support; • Investigate, respond to, and manage inquiries or events; • Collaborate with and respond to law enforcement and regulators; and • Conduct research relevant to our business such as security threats and vulnerabilities.

Data You Provide To Us: We gather information that you furnish to us, including: • Your name, email address, mobile phone number, date of birth, physical address, and currency preference, such as when creating an account, completing your profile, or submitting a support request; • Details about transactions completed using our services, such as the amount of funds associated with a service provided, the type of transaction executed, and related information; and • If using our mobile apps, we collect a unique ID from your mobile device (for iPhones, the Apple-recommended CFUUID is also collected).

Other Data Collected: We may automatically collect the following data: • Cookies: Utilized on our website to gather information about your visit (e.g., usage data, and other details automatically collected from your browser or mobile device), including your IP address, browser type and version, preferred language, geographic location, operating system, and computer platform. Cookies facilitate seamless navigation between pages without requiring re-login each time, count visits, and indicate popular areas and features of our website. The information stored in cookies is not linked to any information submitted while on our website. Cookies may also be used to tailor advertisements and track website popularity. Our use of cookies and other technologies may enable us and third parties to track your browsing activities over time and across different websites subsequent to utilizing our services. • Analytics: Third-party analysis tools are employed when you visit our website to collect data about your computer and Internet connection, including your IP address, websites from which you link to ours, the browser you are using, and your movements and preferences on our website. This information is used internally to understand website usage and enhance user experience. Third-party analysis tools are also utilized to gather data about your use of our mobile apps, identifying the types and timing of actions taken within them. This data aids in understanding app usage patterns and improving functionality. • Site Management: Data collected about website usage is aggregated for administering, protecting, and enhancing our website and systems. It assists in comprehending visitor preferences, optimizing served content, identifying server issues, compiling usage statistics, and refining marketing and research efforts. • Do Not Track: Currently, our Service does not respond to “Do Not Track” signals and operates as described in this Privacy Policy irrespective of receiving such signals. Any future changes in this regard will be detailed within this Privacy Policy.

Bases for Data Processing: The data collected and provided is processed: • For the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract; • To serve our legitimate interests, including proper business administration, monitoring and enhancing our website and Services, and protecting legal rights, your rights, and the rights of others; and • Occasionally, with your consent, as per applicable laws.

Automated Decision Making: Automated processes are utilized to verify Know-Your-Client (KYC) and Anti-Money Laundering (AML) data provided by you, assessing whether you are located in a prohibited country and, consequently, whether we are legally authorized to permit you to use our Services. While automated processes support decision-making, human review is typically conducted to address any flagged issues. However, in certain instances, decisions concerning KYC data (critical for determining our ability to engage in Service contracts with you) may be entirely automated. In such cases: • Continuous IP connection control is performed to detect potential connections to prohibited jurisdictions, rejecting account applications and/or relationships initiated from such regions in compliance with relevant sanctions regulations. • Account applications violating applicable rules are automatically denied (e.g., those with forged or fraudulent documents). • Account applications with all information and/or documentation processed and approved by automated online identification systems are approved without human intervention.

Your Rights As A Data Subject: As a data subject, you have various rights which can be exercised by contacting our Data Protection Officer at • Right to confirmation and access: Request confirmation of whether we collect, process, or store your Personal Information, and access to such information if collected, processed, or stored. • Right to rectification: Request rectification of any inaccurate or incomplete Personal Information. • Right to erasure: Request the erasure of your Personal Information under certain circumstances. • Right to restrict processing: Request the restriction of processing your Personal Information under specific circumstances. • Right to object to processing: Object to processing of your Personal Information under certain circumstances. • Right to data portability: Request to receive your Personal Information in a structured, commonly used, and machine-readable format and transmit it to another data controller where technically feasible. • Right to complain to a supervisory authority: Lodge a complaint with a supervisory authority responsible for data protection if you believe our processing infringes applicable data protection laws. • Right to withdraw consent: Where processing is based on your consent, withdraw that consent at any time.

How We Protect The Data We Collect: We employ reasonable physical, electronic, organizational, and procedural safeguards to protect Personal Information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, please note that we are not liable for the security of data transmitted over the Internet or stored or provided directly to a third party’s website, which is governed by that party’s policies. While no method of transmission or electronic